Case · Buildings & IoT · Digital twin · Apple Wallet badge

Marriott

One connected experience for a flagship headquarters — IoT, a digital twin with indoor wayfinding, a single app for every associate, and the first corporate digital badge in Apple Wallet.

Marriott MIHQ app — smart building features, bookings, and visitor management
RoleAI + UX · architecture · mobile & web
SurfacesMobile (iOS/Android) · Administration · Insights
Industry firstCorporate badge in Apple Wallet
The problem

A flagship HQ running on a sprawl of disconnected systems.

A global corporate headquarters runs on dozens of building systems — access control, occupancy sensors, badging, bookings, parking, food service, visitor management — each from a different IoT vendor, none of them speaking to the others.

01

An army of vendors

Every subsystem shipped its own app, data model, and dashboard — an integration nightmare with no single source of truth.

02

No single front door

Associates had nowhere to navigate the building, find a room, or get something done from one place.

03

No unified view

Leadership couldn’t see how the space was actually used, or act on it.

The solution

One platform, three surfaces, a digital twin underneath.

We unified the building behind one platform — the MI IoT HQ Application — sitting on an API service bus that normalizes data from an army of IoT vendors. On top of it we delivered three surfaces, with a digital twin tying the physical building to the experience and powering indoor wayfinding. The project also delivered an industry first: the first corporate digital badge in Apple Wallet, giving associates secure building access from an iPhone or Apple Watch over NFC.

Digital badge in Apple WalletIndoor wayfindingMobile app · iOS + AndroidAdmin + insights webNFC building access
Marriott’s Chief Digital, Technology & Product Officer introducing the Marriott badge in Apple Wallet on LinkedIn — “building access just became a lot cooler.”
Marriott’s Chief Digital, Technology & Product Officer introducing the Marriott badge in Apple Wallet on LinkedIn — “building access just became a lot cooler.”
API service bus · normalizing an army of IoT vendor data
MI IoT HQ Application
Mobile appAndroid · iOS
AuthAssociate feedIndoor wayfinding · IoT digital twinAccess · passes & healthBookings · rooms + workspacesCritical feedParkingOrder foodHelpSettingsDirectoryTicketsDeliveries / storageVisitor managementReport incidentReport emergency
AdministrationWeb
Occupancy sensingBadgingContact tracingMaster data managementBusiness policy logic
Insights dashboardWeb
Space optimizationTenant experienceOperational efficiencyProgram performance
Critical for beta Important, secondary
Connected systems
CloudGateGenetecWorkdayServiceNowMicrosoft Exchange / LDAPJuniper NetworksDover ElevatorsApple Wallet
Outcomes

A building you can run — and navigate — from your phone.

An Apple Wallet first

The first corporate employee badge in Apple Wallet — tap to unlock the building from an iPhone or Apple Watch.

One front door

A single, intuitive app for every associate — wayfinding, access, bookings, and services in one place.

Indoor wayfinding

A digital twin turned the building into something you could navigate, turn by turn, from a phone.

Systems unified

Dozens of disconnected IoT systems brought together behind one governed service bus, with live space insight for leadership.

Get started

Want to be the next case?

Bring your highest-pain workflow. We’ll show you what a governed pilot would look like — fixed scope, fixed price, real work.