Iris — a conversational bill-insights assistant for ComEd (an Exelon company) that walks customers through their energy bill and usage in plain language.
Customers struggle to understand what they owe and why — supply vs. delivery charges, due dates, autopay, and assistance programs are scattered and jargon-heavy. The confusion drives anxious payments, missed due dates, and a flood of support calls.
Previous balance, supply, delivery, taxes — broken out in ways customers can’t parse.
Unclear due dates and autopay status lead to duplicate or missed payments.
Every unanswered question becomes a call to the contact center.
We built Iris, a conversational Bill Insights Bot embedded in the ComEd web and mobile experience. Iris walks the customer through their bill in plain language — explaining each charge, surfacing the due date and autopay status, flagging duplicate-payment risk, pointing to assistance programs, and answering usage questions on demand.
Every charge, due date, and program explained in plain language, in the moment.
Proactive duplicate-payment and due-date warnings head off costly errors.
Questions answered in the app instead of on a call.
Bring your highest-pain workflow. We’ll show you what a governed pilot would look like — fixed scope, fixed price, real work.